An expected email has not arrived

Check the recipient, delivery status, and spam folder.

Updated October 24, 2026 · Merllou guide

Your next steps

1. Check the recipient address for typing errors.
2. Look in spam, junk, and filtered folders; search for the sender or subject.
3. For marketing emails, check the sender verification and any delivery status available in your workspace.
4. If an automation was supposed to send it, verify that its trigger ran and the contact was eligible.
5. Contact support with the approximate send time, subject, and any error; avoid including unnecessary customer data.

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